I have spent the past 10 years in technical support on computers, networks and business machines via, phone, counter and onsite. I have a strong background in Microsoft operating systems and I also have experience working with Apple operating systems and products. Prior to the last five years, most of my career has been centered on customer service. I strive to understand my customers, to convey information in a manner they understand, and to address their problems to the best of my ability. I look forward to working with you.